Gift certificates cannot be redeemed for cash and are non-refundable. Gift certificates may be redeemed for services and for retail purchases.
If for any reason you are not completely satisfied with your order, we will gladly refund your order within 30 days of delivery.
You must notify us of your return prior to shipping it.
We do not accept returns of hair extensions or hair additions.
Rewards points earned for product purchases will be deducted from your account if product is returned for a refund.
If possible, re-use your original shipping box and packing materials to secure the item(s).
Please be sure to include the following information.
Your name, address, phone # and original receipt
Fresh Hair Studio
44 Second Street Pike
Southampton, Pa 18966
You will be responsible for paying for your own shipping costs for returning your item.
We recommend shipping your package through a traceable shipping method and securing your items with protective packaging material.
We will contact you within 5 business days of receiving your package to confirm your return. Once your return is received, a refund will be issued in the same form of purchase.
We cannot refund orders received later than 30 days from purchase.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.